General Terms & Conditions

1. General

1.a) A contract between the provider and the Artist is concluded through the online order, the subsequent payment for the order, and the order confirmation by the provider.

1.b) Upon conclusion of the contract, the Artist confirms that they have familiarized themselves with the “Website Guide” regarding their web presence / homepage / website (which we provided to the Artist at https://marketing.artisdo.com/website‑guide).

1.c) There are no oral side agreements to this contract.

1.d) The minimum age to use Artisdo’s services is sixteen (16) years.

1.e) The provider reserves the right to redesign, expand, remove or improve services where necessary—for example, for technical progress or to prevent misuse. Updates and/or changes may (possibly) alter the appearance or functionalities of the Artisdo websites and the artist websites. The provider will perform such updates only if legally required or reasonable for the Artist. If technical, legal or commercial conditions change so significantly that performance of part or all of the offered services becomes substantially more difficult, the provider may modify, discontinue, or continue offering the services only with increased compensation.

1.f) Changes to these Terms and Conditions (T&C) or to the existing contract will be communicated to the Artist in writing. If the Artist does not object in writing within two (2) weeks (14 days) of receipt of the notice of change, consent to the change is deemed granted and the change is considered approved.

 

2. Domain Registration, Termination & Provider Rules / Transfer

2.a) The provider does not guarantee the availability of any web address requested by the Artist (e.g. www.[artistname].com). The provider also assumes no liability for its continued existence, especially if a third party prohibits the Artist from using it or if the Artist may not use the name or stage name due to infringement of rights. Violation of naming rights entitles the provider to claim damages.

2.b) Whether a particular domain is still available refers only to the time of inquiry and relies on third‑party information (e.g. plugins); this serves information purposes only and is without guarantee by the provider.

2.c) In procuring and/or maintaining domains, the provider acts solely as an intermediary between the Artist and the domain‑assigning organization (“REGISTRAR”). Management and registration of top‑level domains (e.g. “.com”, “.uk”, “*.de”) are subject to different (mainly national) organizations with their own registration conditions & policies, which are part of the contract and can be viewed on the respective registration authority’s website. Registration conditions include a deliverable physical address (not a P.O. Box or anonymous address), a telephone number and an email address. The Artist is obliged to provide accurate and complete data of the domain owner (“REGISTRANT”) and administrative contact (“ADMIN‑C”). The provider is the technical contact.

2.d) The Artist undertakes to immediately inform the provider of changes to their data and update them online.

2.e) After contract conclusion, the provider will initiate the requested domain availability with the REGISTRAR, but activation is permitted only after payment of the agreed registration fees. The provider has no influence on the domain assignment by the registration authority.

2.f) The provider offers no warranty that the requested domains will be allocated to the Artist, that assigned domains are free of third‑party rights, or that they remain permanently assigned. A domain is allocated to the Artist only upon registration in the REGISTRAR’s database.

2.g) The Artist assures that they have verified before requesting a domain that no rights infringement exists (e.g. no third‑party rights and/or no legal violations).

2.h) After registration with the REGISTRAR, the requested domain cannot be changed.

2.i) The Artist may choose a different domain if the originally requested one is already assigned by the time of forwarding the request to the REGISTRAR. This does not apply in the case of a provider change if the previous provider rejects the transfer request. In such a case, the Artist must secure release of the domain from the previous provider or commission an additional paid domain via the provider. There is no entitlement to a free replacement domain in case of domain disputes; the Artist must resolve this with the previous provider.

2.j) The Artist may switch all their domains (registered via the provider) to another provider at any time, subject to the respective rules of the registration authority and these T&C, provided the new provider offers the relevant top‑level domains and technical requirements. Such a switch does not affect the contractual relationship with the provider; an explicit termination or package change must be made.

2.k) Domain termination, provider change, domain deletion, etc. (any declarations regarding domains) require written form.

2.l) If the provider change (e.g. initiated by the Artist or new provider) is delayed or necessary conditions for consent are not met, and the provider cannot approve the domain transfer request to the new provider in time, the provider is explicitly entitled to have the terminated domain deleted at the termination date (“CLOSE”). The provider may withhold approval of transfer requests until all undisputed outstanding claims by the Artist are settled.

2.m) If the Artist loses rights to a domain registered in their name, they must inform the provider immediately.

2.n) Creating a website under a subdomain is treated as a new website: a subdomain fee and setup fee apply and must be paid separately to the provider. Further information is available on the provider’s website.

3. Contract Subject & Services

3.a) Design and programming services are performed according to the Artist’s specifications provided via forms during ordering.

3.b) The contract term between provider and Artist is determined by the order data given. Upon payment of the creation fee (based on selected service options or payment cycle), the order to create the artist homepage begins and the contract period for the included services or package starts, determined by the first invoice.

3.c) Timely completion, success and quality of the website (and any additional services) depend significantly on the Artist’s cooperation (e.g. submitting biography content punctually, paying on time etc.). To ensure prompt processing on both sides, the customer should (or must) provide required information and data immediately after notification from the provider or via the “Backstage” area or by email to order(at)artisdo.com. If work is delayed due to circumstances attributable to the Artist, this does not affect payment obligations or the contract start date. The Artist has the right to request one revision of the first homepage draft free of charge within the chosen package. Additional revisions or design versions require a separate order.

3.d) The Artist is solely responsible for website content. The Artist must hold the rights to use the works for self-promotion. If the Artist wants, for example, images edited or content translated externally, approval and liability for these remain solely with the Artist (see https://marketing.artisdo.com/website‑guide).

3.e) The website(s) must not contain copyright infringements or illegal content. In case of violation, we are entitled to terminate the internet connection without notice and/or take the site offline or remove it. We may take down the Artist’s homepage if notified by a third party due to illegal content or actions by the Artist (e.g. misleading claims, third-party rights infringement). The Artist remains obliged to pay.

3.f) If a service package (like hosting packages) or add-on includes email functionality, maximum inbound size, storage etc. are determined by the booked package. The Artist is responsible for all content they produce (e.g. emails, mailing lists) via their access credentials.

3.g) If a service package with updates (e.g. web maintenance packages) is booked, the provider will endeavor to perform changes promptly; typical turnaround is five working days but may vary depending on workload and service complexity. While the provider strives to meet all change requests under the package, this does not constitute a contractual entitlement for the Artist. In case of doubt, whether a change qualifies under the package is decided by the provider. Structural redesigns or complete overhauls must be ordered separately at cost.

3.h) If a privacy package is booked (designed to protect the Artist’s privacy), the provider may act as agent by receiving the Artist’s mail. Accordingly, the provider’s address may appear in the imprint. Mail is forwarded to the Artist (as c/o Artisdo Agency) once or more times per week; forwarding postage is charged to the Artist (unless otherwise noted in the package). The provider will not open mail. Even with the provider’s address in the imprint, the Artist remains liable for their artist site content. The provider assumes no warranty or liability for mail or website content. See more at https://marketing.artisdo.com/website‑guide. The Artist may not independently list the provider’s address or other details in their site imprint before purchasing the privacy package; doing so entitles the provider to terminate the contract immediately, disconnect the artist website from the internet, and claim a contract penalty of €50,000. All websites primarily used for political or religious advocacy are excluded from this service. The provider reserves the right to decide at its own discretion and may refuse services in such cases. To use this service, the Artist must identify as a private individual with a valid ID or as a business owner/self-employed/freelancer with a valid business registration. More details on privacy are available on the provider’s website.

3.i) The Artist agrees to receive their invoice electronically (e.g. via email). The invoice is valid without signature.

3.j) Preliminary test pages by Artisdo may be published under a subdomain (e.g. www.testsite.artisdo.com). The Artist is not entitled to redirect an externally hosted domain to the Artisdo test page or embed the Artisdo test site within another site (e.g. via iframe).

3.k) The provider is entitled to use third parties at any time and to any extent for service delivery.

3.l) The provider may, at its discretion, determine staff assignment. Service delivery or product creation (partly or entirely) may be delegated to third parties, including all necessary information transfer.

3.m) The creator of works (e.g. website design, logos) —but not the content— remains the provider. Editing, exploitation, reproduction and commercial dissemination of such works is permitted only with the provider’s consent. The provider is entitled to use the Artist’s logo and performance representations (e.g. screenshots) for its own promotion indefinitely (spatially and temporally), unless otherwise agreed in writing. All ownership, copyright and other protective rights for works created by the provider (e.g. Artisdo Extras: drafts, concepts, software, plugins, apps, graphics, logos, texts, images, motion images, audio, video like Artist Card etc.) are reserved. Only the Artist’s content is excluded. These works may only be made available, used, modified or exploited with written consent; the Artist has only the right to use them for self‑promotion, auditions, casting — not commercial use.

3.n) In addition to its products, the provider offers “Artisdo Extras,” which the Artist may purchase optionally. Artisdo Extras are not part of the contract but a supplementary option. Their production and completion are separate from the creation of the artist homepage; they may be integrated later but need not be.

3.o) Delivery of Artisdo Extras depends on the Artist. The provider will inform the Artist when and where the next creation opportunity takes place. If the Artist does not attend, the entitlement to one or several or all Artisdo Extras expires.

3.p) Unless otherwise agreed in writing, the provider may place author credits (copyright notices) on the Artist’s website(s). The Artist must not remove, alter or obscure them. The provider will consider reasonable interests in design and placement.

3.q) Unless otherwise agreed in writing, advertisements (e.g. for tickets, works, etc. by the Artist) may be displayed on the Artist’s website(s). The Artist may not edit, remove or cover the placed ads. The provider will consider reasonable interests in design and placement.

3.r) The provider offers several service packages (e.g. Artisdo starter packages). The current packages are listed in the Web design section at: https://marketing.artisdo.com/prices

3.s) The provider also offers a “Backstage” area enabling Artists to edit their own artist website. The Artist can independently upload, change or remove content—including texts such as imprint data.

 

4. Contract Term, Termination, Changes

4.a) Each service package contract has a minimum term of twelve (12) months and automatically renews for another twelve (12) months unless terminated three (3) months before the end of the term, unless otherwise specified in the service description.

4.b) Termination must include the registered Artist’s first & last name, address, email, phone number, termination date, and signature. Termination can be submitted by post or email. Email must be sent from the email address the Artist has listed on their Artisdo website to our email address.

4.c) The provider may unilaterally terminate the contract without giving reasons, with three (3) months’ notice. In such cases, prepaid fees may be refunded proportionately.

4.d) If the Artist fails to fulfill obligations, the provider may terminate without notice. No refund of prepaid fees will be granted. Civil and criminal consequences may apply to the Artist.

4.e) If fees are unpaid, the provider is entitled to suspend Artisdo access and/or take the Artist’s website offline or disconnect it. The provider may also have the domain deleted at the registrar (“CLOSE”). By accepting these T&C, the Artist expressly authorizes the provider to issue such termination declarations.

4.f) The contractual relationship remains otherwise unaffected by termination of additional options.

4.g) Once the contract is terminated, the provider is no longer obligated to deliver contract services. All data stored on the server—including emails—may be deleted.

4.h) Transferring the complete website to a third-party server is not possible. The Artist is responsible for timely backup and storage of their data.

4.i) The Artist authorizes the provider to delete domains not transferred to a new provider upon contract termination (“CLOSE”).

4.j) The design, style, and layout created and provided by Artisdo remain the intellectual property of Artisdo and must not be saved, adopted, copied or reproduced (even after termination) without express written consent—and may not be used on a third-party server.

5. Payment

5.a) Invoices are issued (depending on payment cycle) usually at the beginning or middle of the month.

5.b) If available, the Artist may choose between different payment options / cycles. Current options are listed on the provider’s homepage.

5.c) Amounts under €100 per year are usually billed annually in advance—excluding the deposit. Unless otherwise agreed in writing, a deposit of at least €200 is generally required for creation of the Artist homepage. The deposit is non-refundable—even in case of immediate or extraordinary termination or withdrawal—and remains as compensation for costs and preparatory work incurred by the provider.

5.d) The Artist agrees that the provider will begin homepage creation, domain setup and hosting only after the deposit is paid, the completed form is submitted, and content is provided.

5.e) The Artist accepts that the provider may engage third parties—for example, for accounting services.

5.f) The provider may increase prices for ongoing contractual obligations at any time after six (6) weeks’ written notice.

5.g) Invoices are due immediately without deduction. The Artist is in default automatically fourteen (14) days after receipt of invoice without requiring reminder.

5.h) If installment payments were agreed, the remaining balance becomes due immediately if the Artist is more than fourteen (14) days in arrears. Out of goodwill, the provider may decide otherwise.

5.i) In case of default, the provider may immediately suspend the Artist’s homepage (including for a reseller’s customer).

5.j) The provider reserves the right to withhold further services until outstanding amounts are paid and to pass any resulting costs to the Artist.

5.k) In case of willful or gross negligence by the Artist, the provider may claim effort-based compensation and/or damages.

 

6. General Obligations of the Artist, Personal Data, Respect of Third-Party Rights, Liability, Exploitation & License Rights

6.a) The Artist warrants that all personal data provided is complete and truthful. The Artist must keep their personal data current and consents to its electronic registration and storage by the provider.

6.b) Work assignments are submitted by the provider for acceptance or partial acceptance. Once the Artist is notified, they must submit any objections in writing within eight (8) working days; otherwise, the assignment/project is deemed accepted.

6.c) The Artist may be given a user ID and password. They must keep these confidential to prevent misuse. The Artist is solely responsible and liable for any actions under their credentials. The provider assumes no liability for changes made by the Artist or a third‑party commissioned by the Artist that have legal, financial or technical consequences.

6.d) The imprint obligation lies with the Artist. The Artist must ensure accurate and truthful imprint data based on legal form, activity, etc., and submit it in writing to the provider. On request, the provider may create an imprint using a free template or imprint generator (for example from: https://www.e-recht24.de) without liability. Contact data in the imprint remains that of the Artist unless otherwise agreed in writing. The same applies to privacy notices on the artist website. The Artist should review these before acceptance. Further guidance: https://marketing.artisdo.com/website‑guide. For legal questions, the Artist should consult legal experts or resources like: https://www.easyRechtssicher.de (the German legal experts are usually more strict).

6.e) The Artist is solely responsible for all website content (e.g. text, images, video, audio, links, etc.) and must provide it for creation and publication. The Artist must verify legal compliance—I.e. the provider is not required to review, correct or translate content. The provider is only required to build the site with the provided content and integrate it per package. The Artist warrants they hold all rights/licenses and indemnify the provider against third‑party claims arising from content violations per §1.

6.f) The Artist undertakes not to submit or use any content in creation of the website that violates legal prohibitions, public decency (especially racist, xenophobic, extremist or otherwise objectionable content).

6.g) The Artist undertakes not to submit or use any content that infringes on third‑party rights (especially personality, copyright, name or trademark rights).

6.h) The Artist indemnifies the provider against all third‑party claims regarding submitted data. The Artist must defend the provider and reimburse all costs in case the provider is held liable as intermediary or contributor (e.g. for damage claims, injunctive relief, revocation) due to illegal content.

6.i) The Artist agrees not to use their website or related resources for spam purposes.

6.j) The Artist is explicitly obligated to comply with all applicable laws in the countries where their artist website operates.

6.k) It is recommended that the Artist commit to smiling at least once per day.

 

7. Performance Disruptions

7.a) The provider guarantees service availability only up to the interface to the internet and strives for uninterrupted availability and error‑free functionality. The Artist acknowledges that availability restrictions may occur due to external influences (e.g. telecommunication networks) or legal or technical reasons. Temporary access restrictions do not entitle the Artist to extraordinary termination or warranty claims. Provider reserves the right to restrict access temporarily or fully—for example during maintenance, error correction, or upgrades.

7.b) The provider is not liable for performance issues arising from the Artist’s system configuration. The Artist is responsible for ensuring their device/system meets the requirements necessary to use services or their artist homepage reliably.

 

8. Data Protection

8.a) The provider collects, uses and/or processes personal data of the Artist as part of its services. More information on data processing and protection is available in the provider’s privacy policy at: https://marketing.artisdo.com/privacy-policy

8.b) Data is not shared with third parties except where necessary to fulfill the service package (e.g. domain registration data required by a registrar).

8.c) The Artist is aware that the provider may technically access stored content on the server at any time.

8.d) The Artist is aware that, in theory, data transmitted over the internet may be accessed by unauthorized third parties (e.g. hackers) despite security measures.

 

9. Right of Withdrawal

9.a) Consumers generally have a right of withdrawal. More information: https://marketing.artisdo.com/revocation

10. Loyalty Obligations

10.a) Both contracting parties commit to mutual loyalty. If the Artist hires or engages any of the provider’s employees or helpers/partners, directly or indirectly, for themselves or an affiliated third party during the contract term or within 24 months thereafter, the Artist must pay a contractual penalty of €25,000 to the provider.

 

11. Miscellaneous

11.a) If the provider agrees to an early contract termination at the Artist’s request, it is entitled to claim expenses incurred up to that point (at least equivalent to the prepaid standard creation fee plus already incurred costs, such as domains acquired).

11.b) The work (website/homepage) is protected by copyright. All rights reserved. Reproduction in any form, storage, processing, duplication and distribution by electronic means—whole or in part—is prohibited without the provider’s express written permission. The Artist may use the artist site only for self‑promotion. All translation rights reserved.

11.c) If the provider changes its legal form (e.g. from a partnership to a GmbH), the contractual relationship remains in effect unless the Customer objects in writing within fourteen (14) days of notification.

11.d) Should any provision of this contract or these GTC be invalid or become invalid, or should the contract contain gaps, the validity of the remaining provisions remains unaffected. In place of the invalid provision, the parties shall agree a valid provision that comes closest to the intended purpose. In case of gaps, the provision shall reflect what would reasonably have been agreed had the matter been considered from the outset.

 

12. Final Provisions

12.a) Pursuant to Article 13 of the General Data Protection Regulation (GDPR) and the Estonian Personal Data Protection Act (Isikuandmete kaitse seadus), the Artist is hereby informed that their personal data will be processed automatically in a machine-readable format.

12.b) Place of performance and jurisdiction is Tallinn, Estonia.

12.c) The validity of the remaining provisions remains unaffected if individual provisions of this contract become invalid.